How To Order
You can order from the Animal Toys website 24 hours a day. If you need any assistance please email us at sales@animaltoys.com.au or phone 02 9211 2755 Monday to Friday: 9am - 5pm (Sydney Time).
HOW TO PAY
We accept payment by Visa, MasterCard, American Express or PayPal. Your order will only be shipped once payment has been received in full.
PRICING
All prices on our website are in Australian dollars and include GST. The price of products shown excludes delivery. You can find more details on delivery pricing and estimated delivery times on our shipping information page.
DELIVERY DETAILS
Delivery is a flat rate of $9.95 per order to anywhere in Australia. Or for $10.99 you can opt to have your order sent insured so that if your parcel goes missing in transit we'll refund or replace it.
Most orders are delivered within 1-7 business days depending on your location. If you need an item urgently please contact us to ensure it will reach you in time. Click here for estimated delivery times.
Orders are sent with Australia Post eParcel and require signature on delivery by default. If the courier driver is unable to obtain a signature from someone they will take the order to the nearest post office where it can be collected. Or on the checkout page you can request to have your parcel left without a signature. If you choose to do so it will be at your own risk. In the event an Authority to Leave parcel is lost, damaged or stolen you will not be compensated.
Express Post is also available for most parcels up to 5kg and starts from $12.99 per order. If available the price will be shown on the checkout page.
Once your order has shipped you'll receive an email with tracking details. You can also track it online here or from your account.
ORDER PICKUP
Orders may be collected from our office at Level 6, Suite 119, 330 Wattle St, Ultimo in Sydney between 9am and 5pm Monday to Friday (excluding public holidays). Please place your order online, by phone or email and we'll contact you once your order is ready to collect. Please wait until you are contacted before picking up your order.