Returns & Refund Policy

CHANGE OF MIND RETURNS
We want you to be completely satisfied with your purchase. Therefore you may return any unopened, undamaged product in original condition within 30 days of receipt for a full refund of the goods value. Returns will only be accepted for items that have not been used and are in their original packaging. Shipping and handling charges are non-refundable.

To request a change of mind return please email sales@animaltoys.com.au with your invoice or order number. We'll email you back with the address to send your return to.

We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 3 days for returns to be processed.

FAULTY PRODUCTS
If an item is received faulty then we'll gladly replace or refund it provided you contact us within a reasonable time. Please email sales@animaltoys.com.au with details of the fault and if possible include a photo.

Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

REFUND PROCESSING
Please allow 1-3 business days for your return to be processed from the date we receive it.  All refunds will be returned to the payment method used for the original purchase. For credit card refunds please allow 2-10 business days for the funds to appear back in your account depending on your bank.